Technical Support Board

For files over 50MB, we recommend splitting them into smaller sheets or using the batch upload feature under Settings > Import. Make sure to use .xlsx format (not .xls) and close the file in Excel before uploading. If the issue persists, check your browser's memory usage or try using Chrome for optimal performance.

Chart rendering issues are commonly caused by outdated browsers. Please ensure you are using the latest version of Chrome, Firefox, Edge, or Safari. If you're on Safari, enable WebGL in Safari Preferences > Advanced. Clearing the browser cache can also resolve display issues.

API timeouts typically occur when syncing large datasets. Try reducing the batch size in Settings > API > Sync Options. Also verify that your API key has the correct permissions and that your firewall isn't blocking outbound connections to our endpoints. The default timeout is 30 seconds, which can be increased to 120 seconds in your configuration.

For datasets exceeding 10,000 rows, enable Virtual Scrolling in Settings > Performance. This loads data progressively rather than all at once. Additionally, consider using filters to reduce the visible data range, and ensure you have at least 4GB of available RAM when working with very large files.

Session expiration can be caused by browser privacy settings that block cookies, or by VPN/proxy connections that change your IP during the session. Go to Account Settings > Security and increase the session timeout. Make sure third-party cookies are allowed for our domain, and try disabling any ad-blockers that might interfere with session management.

EPA supports exporting to Excel (.xlsx), CSV, PDF, and JSON formats. Navigate to File > Export and select your preferred format. For large exports, the system will generate a download link sent to your email. Note that PDF exports may take longer for data exceeding 1,000 rows due to formatting requirements.